Frequently Asked Questions
Have a question before ordering? You'll find answers to the most frequently asked questions below, whether you're ordering from Madagascar or from abroad.
Shipping from Madagascar
What are the delivery times and costs in Madagascar?
Our posters and postcards from the Madagascar market are delivered within 24 hours. Delivery is chargeable, except for orders of 150,000 Ar and above, where it's free.
How can I pay if I'm in Madagascar?
You can pay via MVola, TapTap Send, or cash on delivery. Payment instructions are sent to you once your order is confirmed.
Can I buy your posters in a physical store in Madagascar?
Yes. Our creations are available in several partner stores in Antananarivo, Nosy Be, Toamasina, Sainte-Marie and Diego Suarez. See the full list on our Store Locations page.
Are prices displayed in Ariary?
Yes, for orders placed from the Madagascar market, prices are clearly displayed in Ariary (Ar) on each product page.
International shipping
Do you ship internationally?
Yes, we ship from Europe to many countries: France, Belgium, Germany, Switzerland, and more. Delivery generally takes 5 to 7 business days.
What payment methods do you accept for international orders?
Card payment is accepted, processed securely directly on our store.
Could customs fees apply?
Depending on your destination country, customs fees or local taxes may apply upon receipt of the package. These fees are the responsibility of the recipient and are not included in the displayed price.
Our products
What material are your posters printed on?
Our posters are printed on quality paper, offering true-to-life colours and good durability over time.
Are the posters sold framed?
No, our posters are sold unframed, so you can choose the one that best suits your interior.
What size are your postcards?
Our postcards are in the standard 15.2 x 10.1 cm format, with the back designed for writing a short note.
Do you offer wholesale orders for resellers?
Yes, if you run a shop, concept store or space that could feature our creations, get in touch to discuss it.
Returns & complaints
What should I do if my order arrives damaged?
Contact us quickly with your order number and photos of the parcel and product's condition. We'll arrange a replacement or refund.
What is your return policy?
If your order arrives damaged or incorrect, contact us and we'll resolve the situation quickly. We want you to receive your order in perfect condition.
Contact
How can I contact customer service?
You can write to us via our contact form. We typically respond within 24 to 48 hours.